We use standard ground shipping through FedEx for the best value and lowest carbon footprint for all orders. Orders ship Monday through Friday, excluding holidays. Please allow up to 2 business days for processing & packing of orders. *During peak se

We use standard ground shipping through FedEx for the best value and lowest carbon footprint for all orders.Orders ship Monday through Friday, excluding holidays.Please allow up to 2 business days for processing &amp; packing of orders.*During peak season (late Nov to early Jan) orders can take slightly longer to process.Please not that express shipping options are at the execution of the shipper. We will do our best to expedite the fulfillment of your order and ensure it is labeled on the appropriate service level.Tax may be applied on the Shipping Cost.Lost/Stolen Packages:&#xA0;We are not liable for damaged, lost or stolen packages. Please ensure your order is shipped to a safe location.Nidecker does not ship to Freight Forwarders under any circumstances. Nidecker ships via FedEx and currently does not offer delivery services to PO Boxes or APO/FPO addresses.

Shipping Details

Standard Ground Shipping*:. Orders Under $25 (Tax included) = USD $6.95. Orders Over $25 (Tax included) = USD $10.95. Orders Over $100 (Tax included) = Free. Pro Program Orders = $25 Flat Rate. *Standard shipping is not available for residents of Ala

Standard Ground Shipping*:Orders Under $25 (Tax included) = USD $6.95&#xA0;Orders Over $25 (Tax included) = USD $10.95&#xA0;Orders Over $100 (Tax included) = Free&#xA0;Pro Program Orders = $25 Flat Rate*Standard shipping is not available for residents of Alaska &amp; Hawaii.Expedited&#xA0;Shipping:*2-Day Shipping = $50 Flat Rate *To get your item in two days, place your order by 12 PM EST. Orders after that may ship the next business day. Remember, &apos;2-day&apos; means two business days after it leaves our warehouse, so it skips weekends and holidays. We aren&apos;t responsible for carrier delays from weather or other issues, but we&apos;ll provide trackingPlease do note, orders are only processed Monday - Friday (excluding holidays)

Shipping Costs

You will receive a Shipping Confirmation email with a tracking number one business day after your order ships. Didn't receive your order confirmation or tracking details? Please check your spam folder before reaching out to our customer service team.

You will receive a Shipping Confirmation email with a tracking number one business day after your order ships. Didn&apos;t receive your order confirmation or tracking details? Please check your spam folder before reaching out to our customer service team. Delivery Timeframe:2-8 working days (see map below for reference)<img src="https://attachments.gorgias.help/bgJ1Q6Qo9A7vXKOM/hc/mJQz875Ob96adpn4/2025052020-5138b064-4c20-4680-ad01-3d1f94e77a01-45621ac9-3cc0-4192-a644-3ec890badd96.png" style="width: 692px;" class="fr-fic fr-dib">

Delivery Timeframe

At Nidecker, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team with your order number and any relevant details. We understand the disap

<h1 id="we-are-not-liable-for-damaged-lost-or-stolen-packages-please-ensure-your-order-is-shipped-to-a-safe-location">We are not liable for damaged, lost or stolen packages. Please ensure your order is shipped to a safe location.</h1> <h3 dir="ltr" id="lost-packages">Lost packages</h3>At Nidecker, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team with your order number and any relevant details.<h3 dir="ltr" id="damaged-packages">Damaged packages</h3>We understand the disappointment of receiving a damaged package. In such instances, please report to our customer support team once you receive the order and include photos of the damaged items and packaging.We will review the provided documentation and, if necessary, arrange for a replacement or issue a refund.<h3 dir="ltr" id="my-order-was-marked-delivered-but-its-not-here">My order was marked delivered but it&#x2019;s not here.</h3>If no one was home at the time of delivery, the carrier will try to leave the package in a safe location. Be sure to check around your home and with neighbors/building management who may have collected the package for you. Also, please double-check the shipping address of your order (in the order confirmation email) to ensure its headed to the right location. On some occasions, packages may be marked as delivered but take additional time to arrive. If you still are unable to locate the package, please reach out to the carrier. If you need additional assistance, please email our team.

Lost & Damaged Packages

After placing your order, you will receive an Order Confirmation email within 30 minutes of submitting the order. Orders typically ship within 2 business days after the order has been received. Orders ship Monday through Friday excluding holidays. Yo

After placing your order, you will receive an Order Confirmation email within 30 minutes of submitting the order.Orders typically ship within 2 business days after the order has been received. Orders ship Monday through Friday excluding holidays.You will receive a Shipping Confirmation email with a tracking number one business day after your order ships.Didn&apos;t receive your order confirmation or tracking details? Please check your spam folder before reaching out to our customer service team.

When will my order ship?

We're sorry to hear you received the wrong item in your order! Please report the issue to our team through our help center. Include a photo of the item you received and the product sticker on the packaging/board as well as a screenshot of what was on

We&apos;re sorry to hear you received the wrong item in your order! Please report the issue to our team through our help center. Include a photo of the item you received and the product sticker on the packaging/board as well as a screenshot of what was on the order confirmation. Double-check the package for any notes or packing slips indicating that your other item(s) were shipped separately. (If a board and bindings were ordered while they may have shipped on the same day they will be in different boxes and may not be delivered at the same time.) While we may not be able to guarantee a replacement of your exact order due to potential stock issues, we&apos;ll do our best to resolve the situation!

I received a different item than I ordered

In our attempt to process and ship your order as fast as possible, orders cannot be changed after they are placed or canceled. We want to get people out on the mountain with their new gear as quickly as possible, so we begin processing orders as soon

In our attempt to process and ship your order as fast as possible, orders cannot be changed after they are placed or canceled. We want to get people out on the mountain with their new gear as quickly as possible, so we begin processing orders as soon as they are received. Unfortunately, this means we are unable to cancel or modify an order once it has entered the system.

Can I change or cancel my order?

We ship to residence of all 50 States. If you are located outside of the US, please navigate to your country through the region setting on our site. Nidecker ships via FedEx and currently does not offer delivery services to PO Boxes or APO/FPO addres

We ship to residence of all 50 States. If you are located outside of the US, please navigate to your country through the region setting on our site.Nidecker ships via FedEx and currently does not offer delivery services to PO Boxes or APO/FPO addresses. Nidecker does not ship to Freight Forwarders under any circumstances. All residence of Hawaii and Alaska are only eligible for expediated 2-day shipping.

Shipping