My order was marked delivered but it’s not here.Updated a month ago

If no one was home at the time of delivery, the carrier will leave the package in a safe location.

Be sure to check around your home and with neighbors/building management who may have collected the package for you.

Also, please double-check the shipping address of your order (in the order confirmation email) to ensure it’s headed to the right location.

On some occasions, packages may be marked as delivered but take additional time to arrive.

When there is more than one item on the order they will not always ship together under the same tracking. If you received only some off the items from your order it is possible that the other items are still in transit.

If you still are unable to locate the package, please reach out to the carrier.

If you need additional assistance, please email our team.