Return PolicyUpdated a month ago
Return Policy
Every item* we sell has a 30-Day Return Policy from the purchase date. If your new and unused item doesn’t work out, you have 30 days to return for a refund.
*Final Sale: For US and Canada - All discounted items sales are final and do not qualify for a return and refund.
- Refunds will be credited back the original method of payment used on the order for the full amount paid for the product minus shipping charges (shipping will not be refunded).
- Returns will be inspected and refused (or a restocking fee will be applied) if items arrive used or damaged due to improper packaging.
- Return processing will typically take up to 2-3 weeks from the date the return is received at our warehouse. During peak season return processing can take up to 4-5 weeks.
- We are not able to exchange items
- We are only able to accept returns for products that were purchased from Nidecker.com
Our 30-Day Return policy starts on the day the order is placed and includes weekends and public holidays. Depending on your bank, it takes 3-5 workdays for the refund to appear in your bank account.
Tips For Returning Your Item
Package the return shipment securely. Use the original shipping packaging when possible. Affix the return label to the outside of the package. Please remove, completely cross out or cover all old labels and barcodes. Make sure the RMA# is written notably on the outside of the package.
When ordering Nidecker products, please use the sizing charts to determine the correct size. Keep in mind that ordering multiple sizes and returning a large part of your order has a big environmental impact due to the excess shipping and packaging.
We do not accept used items, but we are happy to help you with any manufacturer defects and warranty replacements. For these cases, please submit a warranty request.